Last updated: December 17, 2025

This Return and Refund Policy outlines the conditions under which products purchased from The Vintage Lush may be returned and refunded. By placing an order on Our Website, You agree to the terms set forth in this Policy.

Return Eligibility

We accept returns only if all the following conditions are met:

  • The return request is raised within 15 days from the date of delivery
  • The product is unused, unworn, and in its original condition
  • The original seal, tags, and packaging are intact and not broken
  • The product shows no signs of damage, alteration, or use

Returns will not be accepted if the seal is broken under any circumstances.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products with a broken or tampered seal
  • Products showing signs of use, wear, or damage
  • Products returned after the 15-day return window
  • Customized or personalized products (if applicable)
  • Items purchased during clearance or sale (unless otherwise stated)

Return Process

To initiate a return, You must contact Us within 15 days of receiving the product:

  • Email: nsenterprise0304@gmail.com
  • Phone: 8697284496

Please include:

  • Order ID
  • Reason for return
  • Clear images of the product and packaging

Returns sent without prior approval may not be accepted.

Return Pickup & Shipping

  • Once Your return request is approved, pickup instructions will be shared.
  • Return shipping charges may be borne by the customer unless the return is due to a manufacturing defect or incorrect product delivery.
  • The Vintage Lush reserves the right to inspect the returned product before approving a refund.

Refund Policy

  • Refunds will be initiated only after the returned product passes quality inspection.
  • Approved refunds will be processed to the original method of payment.
  • Refunds may take 7–10 business days to reflect, depending on Your bank or payment provider.

Shipping charges, if any, are non-refundable.

Replacement Policy

In cases where You receive:

  • A damaged product
  • An incorrect product

Please notify Us within 48 hours of delivery with supporting images. Replacement will be processed subject to verification and product availability.

Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once the order is shipped, cancellation requests will not be accepted.

Company Rights

The Vintage Lush reserves the right to:

  • Reject returns that do not meet the eligibility criteria
  • Modify or update this Return and Refund Policy at any time without prior notice

Any changes will be reflected on this page with an updated “Last updated” date.

Contact Us

If You have any questions about this Return and Refund Policy, You can contact Us:

  • By email: nsenterprise0304@gmail.com
  • By phone: 8697284496