Last updated: December 17, 2025

This Shipping Policy describes how orders are processed, shipped, and delivered when You place an order on Our Website. By placing an order with The Vintage Lush, You agree to the terms outlined in this Shipping Policy.

Shipping Coverage

The Vintage Lush currently ships across India. At this time, we do not offer international shipping.

Order Processing Time

  • All orders are processed within 2–4 business days after order confirmation.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • In case of high order volume, festive seasons, or unforeseen circumstances, processing may take slightly longer. Customers will be notified in such cases.

Shipping Partner

We use Shiprocket as our logistics and shipping partner to ensure reliable and timely delivery of Your orders.

Estimated Delivery Time

  • Metro Cities: 3–5 business days after dispatch
  • Non-Metro / Remote Areas: 5–8 business days after dispatch

Delivery timelines are estimates and may vary depending on location, courier partner operations, weather conditions, or government regulations.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before You complete Your purchase.
  • Any promotional free-shipping offers will be subject to specific terms mentioned on the Website at the time of purchase.

Order Tracking

Once Your order is shipped, You will receive a shipping confirmation via email or WhatsApp containing tracking details. You can use this information to track the status of Your shipment.

Delays in Delivery

The Vintage Lush shall not be held responsible for delays caused by:

  • Courier partner issues
  • Incorrect or incomplete shipping address provided by the customer
  • Natural calamities, strikes, lockdowns, or other force majeure events

However, we will make reasonable efforts to assist You in tracking and resolving delivery issues.

Incorrect or Incomplete Address

  • Customers are responsible for providing accurate and complete shipping details.
  • Orders returned due to incorrect addresses or failed delivery attempts may require additional shipping charges for re-dispatch.

Damaged or Tampered Packages

If You receive a package that appears damaged, opened, or tampered with:

  • Please do not accept the delivery
  • Contact Us immediately with photographic evidence

Claims raised after acceptance of delivery may not be entertained.

Undelivered or Returned Orders

If an order is returned to us due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept delivery

Re-shipping will be initiated only after confirmation, and additional shipping charges may apply.

Contact Us

If You have any questions regarding this Shipping Policy, You can contact us:

  • By email: nsenterprise0304@gmail.com
  • By phone: 8697284496